Providing world-class customer support is a top priority for us. When a support need arises, customers occasionally ask what number they should call to receive assistance. Our primary method of providing customer support is through a standard support email address that feeds into our ticket system. Our Customer Success Team is alerted when a customer sends an email to support@builtapp.com or utilizes the support messaging feature within Built.
Using a single support email address provides several benefits:
Multiple team members can monitor and respond to support requests, ensuring the best answer is provided as quickly as possible.
Our technical team can easily be looped in on complicated inquiries to provide expertise.
When future needs arise, customers can refer back to written instructions provided in previous support responses.
Our team has better visibility into the types of problems and questions customers have, helping us improve our system and create support articles to address common needs.
We can provide high-quality support without increased costs to our customers.
Our Customer Success Team is based in the United States and available Monday through Friday from 9 a.m. to 5 p.m. MST, excluding major U.S. holidays. We work closely with international customers to ensure everyone receives the proper support. Within business hours most support inquiries are handled within the same business day. Outside of business hours, our team will respond the next business day. If needed, a team member will schedule a live call or screen-share to address your needs.