Providing world-class support is a top priority for us. Our primary method of providing customer support is through a standard email address that feeds into our group inbox. Our Customer Success Team is alerted when a customer sends an email to support@builtapp.com or utilizes the support messaging feature within Built.
Using a single support email address provides several benefits:
Multiple team members can monitor and respond to support requests, ensuring an answer is provided as quickly as possible.
Our technical team can easily be looped in on complicated inquiries to provide expertise.
A complete record of customer inquiries is maintained for future reference, allowing customers to revisit previous support responses as needed.
Our team has better visibility into the types of problems and questions customers have, helping us improve our system and create support articles to address common needs.
We can provide high-quality support without increased costs to our customers.
To contact our Customer Success Team via Built’s messaging feature:
Only Company Admins, HR Admins, and HR Managers can utilize the messaging feature.
When logged into Built, click the message icon in the lower-right corner.
Enter your inquiry in the message box. A member of our Customer Success Team will reply as soon as possible. If you’ve logged out of Built, you can still receive a reply via email.
Our Customer Success Team is based in the United States and available Monday through Friday from 8 a.m. to 5 p.m. MST, excluding major U.S. holidays. We work closely with international customers to ensure everyone has access to timely support. Most support inquiries are handled the same business day. Outside of business hours, our team will respond the next business day. If needed, a team member will schedule a live call or screen-share to address your needs.