---
title: "Deleting a Request After it is Processed"
slug: "deleting-a-request-after-it-is-processed"
updated: 2026-04-15T21:55:49Z
published: 2026-04-27T11:25:54Z
canonical: "support.builtapp.com/deleting-a-request-after-it-is-processed"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.builtapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deleting a Request After it is Processed

*For customers of our PTO module.*

---

Once an approved PTO request date is passed, the request is processed as a **transaction**. A transaction means the requested amount of time is deducted from the individual's account, reducing their account balance. Learn more about [managing PTO transaction dates](/v1/docs/understanding-pto-transaction-dates).

## Transactions can be deleted, but the following rules apply:

1. Transactions must be deleted one at a time.
2. Only the most recent transaction for a person can be deleted. You cannot delete a transaction in the middle of an individual's transaction history.
3. If you delete an accrual transaction, the system will not re-run that accrual for you.
4. Transaction deletions are PERMANENT! We cannot recover a deleted transaction, so proceed with utmost caution.

### To delete a transaction:

*Only a Company Admin, HR Admin, or HR Manager can delete a transaction. Learn more about* [*managing user roles and permissions*](/v1/docs/managing-user-roles-and-permissions)*.*

1. Navigate to a person's profile by entering their name or title in the Jump to a Profile field and clicking their name in the list that populates.
2. Click the **PTO** tab.
3. Use the Year and PTO Policy dropdowns to locate the transaction you want to delete.

*We recommend taking a screenshot of the person's transaction history before deleting any transactions, so you have a record of the history before your change.*
4. Click on the most recent transaction.
5. Click the **Delete** button.
6. Confirm this action by clicking **Delete**.

Please contact our Customer Success Team for additional assistance.